CRS provides commercial cleaning services as agreed in each quotation or service agreement.
The exact scope of services (frequency, areas to be cleaned, special requirements) will be detailed in writing and confirmed prior to work commencing.
All services will be carried out by CRS employees or subcontractors who are trained and insured.
Some staff members hold DBS checks and COSHH training. Where specific qualifications are required, these will be agreed in advance.
All quotations are free of charge and valid for 30 days from the date of issue, unless otherwise stated.
Prices are based on the information provided at the time of quoting. If the scope of work changes, CRS reserves the right to adjust pricing accordingly.
Quotations are inclusive of labour only, unless stated otherwise, charged per person per hour (i.e. two (2) people will be charged at double the hourly rate etc.).
Unless otherwise stated, prices are exclusive of VAT (if applicable).
Quoted hours are suggested timings and may vary based on cleaning requirement, subject to client approval.
Invoices will be issued after completion of a one-off service, or on an agreed schedule for ongoing contracts usually the first working day of the following month.
Payment is due within 30 days of the invoice date, unless otherwise agreed in writing.
Late payments may incur interest and recovery costs under the Late Payment of Commercial Debts (Interest) Act 1998.
CRS reserves the right to suspend services if invoices remain unpaid beyond the agreed terms.
For one-off or trial cleans: at least 48 hours’ notice is required to cancel or reschedule. Failure to provide notice may result in a cancellation fee of up to 100% of the agreed price.
For ongoing/regular services: either party may terminate the agreement by providing 30 days’ written notice, unless otherwise agreed.
CRS may terminate services immediately if:
Health and safety concerns arise,
Access is repeatedly denied,
Payments are not made in accordance with these terms.
The client must ensure CRS has suitable access to the premises during agreed times.
Any security codes, access passes, or keys provided will be kept secure and confidential.
The client must inform CRS of any specific health, safety, or security risks before work begins.
CRS maintains appropriate Public Liability insurance. Evidence of insurance can be provided on request.
While all reasonable care is taken, CRS is not liable for:
Pre-existing damage, wear and tear, or defects,
Loss or damage to items not suitable for cleaning,
Indirect or consequential losses (e.g. business interruption).
Liability for any claim will not exceed the value of the service provided on the relevant date, except in cases of proven negligence or breach of statutory duty.
CRS staff are employees or subcontractors and must not be directly solicited for work by clients during or within 12 months after termination of services.
All staff are instructed to respect client confidentiality and property at all times.
CRS complies with all relevant UK health and safety legislation.
Cleaning materials and equipment provided by CRS will be safe, appropriate, and in compliance with COSHH regulations.
If the client provides cleaning products or equipment, CRS accepts no liability for any resulting damage or issues.
All client information will be treated as confidential and will not be disclosed to third parties, except as required by law.
CRS complies with the UK GDPR and Data Protection Act 2018 in relation to handling personal data.
CRS is not liable for failure or delay in performing services due to events beyond our reasonable control (including but not limited to extreme weather, power failures, illness, or government restrictions).
These Terms & Conditions are governed by the laws of England and Wales.
Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.